Designing for Findability
Led a complete redesign for the Utah County website, improving accessibility and user satisfaction. My work resulted in a 40% reduction in bounce rate, and the implementation of a novel AI-powered search now handles over 1,000 queries a day.
Context
From Real Estate Tax System to Public Health Dashboard, these services are lifelines for residents.
Some numbers for context
25
Departments with digital solutions
30+
Public Web Applications
700k
Citizens and Non-Citizens Users
